Introducing: Pascal Distelblom, Customer Success Manager EMEA APAC
Pascal Distelblom started work as Customer Success Manager EMEA APAC at the end of January. So she has half the world under her belt. For now from Italy, soon at the Utrecht office. READ MORE
What will you be doing?
“I am the contact person and first point of contact for customers when they have questions. As Customer Success Manager, you work closely with customers to make sure they are satisfied with the platform services they receive. And to improve points of dissatisfaction where possible. You need to ensure that customers remain loyal to the company and want to roll out multiple projects through the platform. Translating this into work, I make sure I get clients up and running when they first start working with the platform (onboarding). Or I make sure that questions are answered when they just can’t figure it out while setting up the platform. I can also give demos if customers are interested in that. It’s a very broad function.”
What did you do before this?
“I have worked at IRI International in Zaltbommel for the past four years. The last year I worked there as Senior Client Coordinator, which is a similar position and that was also for EMEA APAC. IRI is an international supplier and data partner in market information, solutions and services. They collect data from retailers and sell it to FMCG clients. In particular, I was the first point of contact for the regional European customers. For example, if L’Oréal had a question about a project in France, they didn’t have to go looking in France, but I would find the right contact person. I also ensured that projects were followed up and any issues were resolved.
Why did you choose MarketResponse?
“I joined MarketResponse through a former colleague. At my previous employer, we delivered the data dump, after which the customer started working with it. You then didn’t see what happened to it further. At MarketResponse, you can really look along with the client and the project and what he wants to achieve with it. You are much more engaged. In addition, it really appeals to me that it’s not just commercial clients, but also clients working on social problems. It is nice to gather information for that as well.”
Tell us something special about yourself.
“I am still living in Italy now, on the island Lido near Venice. I’m still working remote until the end of March and then I’ll just come back to the office. I will have lived in Italy for four months then. That’s because of my friend who is studying Architecture at TUe. He is graduating for his Master. An internship abroad is part of that.”