Forrester Adds CMNTY to New Report on Research Community Software


In a newly published report, industry specialist Forrester Research takes a closer look at technology providers offering software for customer experience (XD) professionals.

Experience Design & Research Community Software

Experience design (XD) is the practice of designing products, processes, services and events with a focus placed on the quality of the user experience and culturally relevant solutions. There are several tools available that can help the Experience Designer create better user experiences. Research community software being among them as they help uncover customer needs and wants in the early stages of product and service development.

The report called “Forrester Tech Tide: Experience Design, Q3 2018” presents an analysis of the maturity and business value of 19 technology categories that support experience design. XD professionals can benefit from reading the report to shape their firm’s investment approach to these technologies. CMNTY participated in the research and interviews that lead up to the report and is listed among vendors like C Space, Vision Critical and Adobe.

Interested to read the full report? It’s available for purchase via this link.